
Frequently questions asked
Have questions about our products, or services? Find answers to the most common inquiries here.
This toner helps refresh, hydrate, and balance your skin after cleansing while preparing it for the rest of your skincare routine.
Use it immediately after cleansing and before applying serums, treatments, or moisturizer. It can be used both morning and night.
Absolutely, this palette is built for versatility, with shades that can be used for highlighting, contouring, and accenting for a wide range of eye looks.
Yes. The lightweight formula is suitable for most skin types, including dry, normal, combination, and oily skin.
For this product, orders are processed within 1–2 business days, and delivery typically takes 4–9 business days.
Yes, we offer free shipping on all U.S. orders with no minimum required.
Yes, once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your delivery.
You have 30 days from delivery to return your item, as long as it’s unused and in its original condition with all packaging included.
Returns are free for damaged, defective, or incorrect items. For other returns, customers are responsible for return shipping costs.
Once your return is approved, refunds are processed within 7–10 business days back to your original payment method.
You can reach our support team anytime at support@velvetvial.store, and we’ll get back to you within 24–48 business hours.
Why Velvet Vial Stands Apart
Premium beauty
| Velvet Vial | other Brands | |
|---|---|---|
| Cruelty Free | ||
| honest shipping time | ||
| Hand curated | ||
| Rigorously Tested Products | ||
| Premium Quality Standards |



