We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days for a full refund or exchange if eligible. However, please refer to our Returns & Exchanges page for detailed instructions.

Tracking your order is easy! Once your order is shipped, we’ll send you a confirmation email with a tracking number. You can use this number to track your order’s status on our Order Tracking page or in our specialized menu option.

We accept major credit cards (Visa, MasterCard, American Express) PayPal, apple pay, google pay, etc. for secure and convenient payments.

Right now, no. we will offer international shipping to most English-speaking countries in the future. Please refer to our Shipping Information page for more details.

You can reach our friendly customer support team at support@velvetvial.store or through our 'Our contact information <3' page, where you’ll find a detailed layout of all our contact information and under that a contact form. We’re here to assist you with any questions or concerns you may have.

Velvet vial is different in the sense of community and non-pressure purchase. We prioritize curating only the finest products for your needs, be it specialized or for daily use. Additionally, we will always be happy to assist inquiries on how products work or any honest recommendations!

Of course! We will always curate, self-test, and sell you products we know are safe, functional, and innovated for your use.

Shipping is always calculated at checkout and depends on the product and what carrier we have available for it. Some products only take 3-7 days while some specialized products that need more care and priority during shipping can take 5-9. This is in addition to our processing time which is 1-2 business days.

No, you do not. However, you must pay shipping fees if you're returning a product because you changed your mind or didn't end up liking it.

Immediately (or within the 30 days) contact us with your order number, pictures, videos (optional), name, and address and we will get to work on a refund. You do not need to send it back unless we ask you to. You have several options such as a full refund, store credit, replacement, or gift card.