Cancellation policy
Last updated: 7/15/2026
Subscriptions:
Some of the items in our store may be offered to you as a subscription. This policy will lay out how you can change or cancel these types of purchases for you. When you purchase a subscription, you will continue to receive these products in regular intervals. The intervals will be based upon the length and frequency of the subscription that you purchase when you first ordered the items (monthly subscriptions are offered by our store). Your payment information will be stored so that we can automatically order these items for you and charge your card for each of these deliveries. Unless you have chosen to pay in advance for your subscription, you will be charged for each of these deliveries.
Some subscriptions will automatically renew at the end of their period. Should you not wish to renew for your subscription, you are able to cancel it at any time.
If you wish to cancel or change your subscription, you are always allowed to do so. When you ordered the items from our store, we sent you an e-mail that contains links to your order. Using these links, you are able to manage your subscription. Should you have any questions regarding this process, please refer to the “Returns Policy” for more details about how to return items and receive a refund for them.
Contact information:
- store name: Velvet vial
- Address: 585 S Martin Luther King Jr Ave Unit 208 Waukegan, Illinois, 60085
- Email: support@velvetvial.store
- Phone: +1 224-297-3306
Costumer service hours:
Monday-Friday, 9:00 AM - 6:00 PM (CST)
Response time: We aim to reply within 24-48 business hours