Cancellation policy

 

Last updated: 4/13/2026

Subscriptions

Some items in our store may be offered to you as a subscription. This cancellation policy lays out how you can change or cancel these kinds of purchases. When you purchase a subscription, you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select (usually we offer monthly subscriptions). Your payment details will be stored securely, and you'll be charged for each of these deliveries, unless you choose to pay in advance. 
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. See our returns policy for more details on returns and refunds.

Contact information

store name: Velvet vial

Address: 585 S Martin Luther King Jr Ave Unit 208 Waukegan, Illinois, 60085

Email: support@velvetvial.store

Phone: +1 847-596-1865

Costumer service hours:

Monday-Friday, 9:00 AM - 6:00 PM (CST)

Response time: We aim to reply within 24-48 business hours