FAQ!! -w-
Commonly Asked Questions
Welcome to Velvet Vial’s Frequently Asked Questions page! We hope that these answers to some of your most common questions will assist you in your journey with Velvet Vial. Should you have any further questions or concerns, please do not hesitate to contact us (and no, we won’t judge you for asking if you can use a pore vacuum on your dog… please don’t).
Question 1: Where is Velvet vial located?
Answer:
Velvet Vial is a United States- based online business. We do not have any affiliations with other businesses that may contain similar names to ours, including but not limited to The Velvet Vial.
Question 2: What if I receive a defective product?
Answer:
If you receive a defective item from Velvet Vial, we will replace that item at no cost to you. Please contact us within 30 days of receiving your order.
For more information on returns, see our return policy:
Question 3: Can I cancel my order after it's placed?
Answer:
Orders may be cancelled within the first 24 hours of placing the order. To cancel your order, please contact Velvet Vial support as soon as possible.
Question 4: What is your return policy?
Answer:
Visit the link below to read more about our return policy and how to return your order for a full refund:
Question 5: When will I receive my refund after returning a product?
Answer:
All returns are processed within 7-10 business days after we receive and inspect your returned product. Your refund will be issued to the same method you used to purchase the product.
For more information on our refund policy, visit the following link: Refund policy - velvet vial
Question 6: Do you offer any warranties or guarantees?
Answer:
Yes, all Velvet Vial products come with a 30-day warranty. For more information on our return and warranty policy, visit the following link: Refund policy - velvet vial
Question 7: How can I contact support?
Answer:
Please visit our contact page or contact us directly with the email address support@velvetvial.store
Question 8: Do you have a physical store?
Answer:
Velvet Vial does not have a physical store. However, because we are an online store, we can provide competitive prices on all of our products.
Question 9: Can I place a bulk order for my business?
Answer:
Of course! Velvet Vial can take bulk orders for businesses and organizations. For more information on bulk orders, please contact our customer service team.
Fraud prevention:
Velvet vial reserves the right to cancel any orders suspected to be fraudulent. Identity verification may be requested for any orders suspected to be high-value or special orders.
Should you have any issues with your order, please contact us first at support@velvetvial.store so that we can try to assist you.
Question 10: Are these legitimate items?
Answer:
We partner with reliable vendors to provide you with the premium goods found in our current catalog.
Question 11: How might you guarantee product safety and quality?
Answer:
All vendors in our inventory have been checked and tested by Velvet Vial prior to their inclusion in our catalog. Only the highest quality products are selected for inclusion in our catalog that meet the stringent quality and safety testing standards that are met by our brand.
Elements & Formulas:
Question 12: Which components am I looking for?
Answer:
Look for the same beneficial actives that are found in the premium skincare goods in our catalog including but not limited to hyaluronic acid, retinol, niacinamide, collagen and vitamin C. Each product will display each of the main components on its product page for your convenience.
Question 13: Are your products cruelty free?
Answer:
Yes, every product sold by Velvet Vial is cruelty free. We only work with vendors that share our commitment to ethical and cruelty-free skincare.
Question 14: How long do your items last?
Answer:
Our items will last 12-24 months from the date of purchase if the items are unopened and appropriately stored. Once opened, the items will last between 6-12 months. Check the specific items to see the dates of manufacture and expiry.
Application and Use
Question 15: How do I find out what items will suit my skin type?
Answer:
Each item has detailed information about the types of skins that would benefit from using that product. The descriptions highlight the benefits of each product for those of specific skin types to assist you in finding the best product for your skin’s objectives. Knowing your skin type will be of great benefit to you when using our products.
Question 16: Will using multiple Velvet Vial products be optimal for my skin?
Answer:
Yes, the products have been designed to work together in such a way that they will be compatible with each other. For best results with our products, use them in the following order, from thinnest to thickest: serums, moisturizers, and SPF for the day.
Question 17: How long will it take for me to see results from Velvet Vial products?
Answer:
There is no universal answer for how long it will take for the products to show results for each customer, based on their skin type and the product used. We will not try to convince you of the benefits of products that work quickly, as do other skincare marketers. Products that target specific skin issues will take 4-8 weeks to show results with daily use. Most customers will begin to see results with the hydration and the texture of their skin within 1-2 weeks of starting to incorporate Velvet vial products into their skincare routine.
Question 18: Are your products suitable for those with sensitive skin?
Answer:
Many of our products are created to be mild enough to use on those with sensitive and delicate skin. Each product page will detail which products are best for those with sensitive skin so that you can determine which items are right for your skin.
Question 19: can your items be used during pregnancy?
Answer:
Most of our items are safe to use during pregnancy. However, should you have any questions or concerns regarding one of our products, we encourage you to speak with your physician before beginning any skincare routine while nursing or during pregnancy.
Question 20: Shipping time is about how long?
Answer:
There is some variation in the shipping times for each order. The fastest shipping times are for orders that will ship within 3-7 business days. The slowest shipping times are for orders that will take between 5-12 business days to arrive. The shipping speed will be accurately displayed at checkout, and you will receive an order tracking number once your order ships.
Question 21: Do you offer free shipping?
Answer:
Yes! We offer free shipping for all orders within The United States. For more information about our shipping policies, visit the following page:
Question 22: Do you ship products abroad?
Answer:
No, we do not ship abroad at this time. However, we are working hard to provide shipping to various countries abroad in the near future.
Question 23: How can I track my order?
Answer:
You can track your order through the following link: Track order status
If you should encounter any difficulties with your order or need to speak to one of our customer service representatives, feel free to use the contact information below:
store name: Velvet Vial
Address: 585 S Martin Luther King Junior Avenue Unit 208, Waukegan, Illinois 60085
Email: support@velvetvial.store
Phone: +1 224-297-3306
Customer service hours:
Monday-Friday, 9:00 AM - 6:00 PM (CST)
Response time: We aim to reply to all messages within 24-48 business hours
Elevate yourself
At Velvet Vial, every product is carefully chosen to blend performance, comfort, and refined design so you experience everyday essentials at a higher level.