Shipping policy
Last Updated: 3/29/2026
At Velvet vial, we are a small team dedicated to providing an exceptional shopping experience, including clear and straightforward shipping policies. We offer Free shipping on all orders within the United States. Delivering your order as fast as possible and striving to provide quicker shipping choices is our goal! Help us raise the level of our brand! We appreciate your patience! ＼(^-^)／
Shipping locations
This shipping policy applies to order within: The United States of America
Delivery & Processing Durations
- Order cutoff time: 6:00 PM CST
Orders placed after this time will be processed the next business day, which may add one extra day to the delivery estimate
- Order handling time: 1-2 business day, Monday-Friday
Once your order is processed, it will be shipped by our trusted carriers Order speed varies between type of product and will always be calculated accurately during checkout.
- Transit time:
Products that arrive fastest: 3-7 days, Monday-Friday (With handling time)
Express Products: 5 to 9 business days, Monday-Friday (With handling time)
Standard Products: 5–12 business days, Monday-Friday (With handling time)
Please note that delivery times are estimates and may vary due to factors outside our control.
Delivery Carriers
To deliver your products, we work with reliable carriers to delivery orders within the United States, including:
- USPS
-
DHL Official
Delivery estimates are provided at checkout. Please also be aware that processing starts the moment you place your order and that delivery timings are approximations. There might be minor delays during holidays or peak seasons.
Shipping costs
-
Free Shipping: All orders within the United States qualify for free shipping with no minimum order requirement.
Where we ship
We are currently shipping to addresses inside the United States, and we are working on shipping internationally at some point!
Delivery Issues
If you experience any delivery issues, including delays or lost packages, please contact our customer service team immediately. We're here to assist you and make sure your order arrives safely.
Monitoring Your Purchase
Once your order has shipped, you will receive a confirmation email with tracking information. You can monitor your shipment with our Order Tracking Page:
Changes to This Policy
We reserve the right to update this Return & Refund Policy at any time. Any changes will be reflected on this page with a revised Last Updated Date. We encourage you to review this policy periodically. Continued use of our website following any change constitutes your acceptance of the updated policy.
Questions?
Visit our FAQs page or contact our customer service team for assistance
Contact information
store name: Velvet vial
Address: 585 S Martin Luther King Jr Ave Unit 208 Waukegan, Illinois, 60085
Email: support@velvetvial.store
Phone: +1 847-596-1865
Costumer service hours:
Monday-Friday, 9:00 AM - 6:00 PM (CST)
Response time: We aim to reply within 24-48 business hours