
Frequently questions asked
Have questions about our products, or services? Find answers to the most common inquiries here.
This 12-color palette features a mix of matte, shimmer, and metallic shades, allowing you to create everything from soft everyday looks to bold, elevated glam.
Yes, the shadows are designed with a smooth, finely milled texture that blends effortlessly and delivers even color payoff with minimal effort.
Absolutely, this palette is built for versatility, with shades that can be used for highlighting, contouring, and accenting for a wide range of eye looks.
For this product, orders are processed within 1โ2 business days, and delivery typically takes 4โ9 business days.
Yes, we offer free shipping on all U.S. orders with no minimum required.
Yes, once your order ships, youโll receive a confirmation email with a tracking number so you can follow your delivery.
You have 30 days from delivery to return your item, as long as itโs unused and in its original condition with all packaging included.
Returns are free for damaged, defective, or incorrect items. For other returns, customers are responsible for return shipping costs.
Once your return is approved, refunds are processed within 7โ10 business days back to your original payment method.
You can reach our support team anytime at support@velvetvial.store, and weโll get back to you within 24โ48 business hours.
Why Velvet Vial Stands Apart
Premium beauty
| Velvet Vial | other Brands | |
|---|---|---|
| Cruelty Free | ||
| honest shipping time | ||
| Hand curated | ||
| Rigorously Tested Products | ||
| Premium Quality Standards |